FAQ

Q: When will we receive our pumpkins?

A: Choose a delivery week at checkout!   This is critical to getting your pumpkins on time!  Example: If you want your display set by October 7th, we recommend selecting 9/28 as your delivery week.

 

Q: How do I know what day the pumpkins will be delivered?

A: A week prior to your delivery, we will send you an email with the specific day we plan to deliver.

 

Q: How long will the pumpkins last?

A: You may lose 10%-15% of your pumpkins if you plan to keep them out longer than a month.  Keep an eye out for pumpkins that look like they are going bad and remove them when necessary.

 

Q: Which packages include setup and design services?

A: Large & XL packages include setup and design. Medium packages have the option to add setup and design.  Mini packages do not have the option for setup and design.

 

Q: I chose the wrong delivery charge/zip code. How can I correct this?

A: We will charge the card on file for the difference if you underpaid.  If you overpaid, there will be no refund given. Choose carefully!

 

Q: Do you deliver to JAX?

A: We deliver to several parts of Jacksonville. Email or DM your address and we will let you know if we can deliver to your location.

 

Q: Do we need to be present to receive the pumpkins?

A: You do not need to be present unless we need assistance accessing a certain area of your property. We recommend that you leave us as detailed delivery instructions as possible in your checkout notes for smooth logistics! For businesses, make sure somebody can be available for communications on the day of your delivery either by phone or in person.